Privacy policy for the software uhub

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Last edited on

Jan 10, 2024

Preamble
‍This privacy policy (the “Policy”) describes our policies regarding the collection, use, and disclosure of personal information of the uhub service (the “Service”), available at yourdomain.uhub.io, operated by momou ag (“us,” “we,” or “our”).


1. What data we collect

The term personal data refers to data that can be used to learn about your identity, such as your name or email address. On the other hand, non-personal data includes information that cannot be uniquely associated with you, such as the number of visitors to a website.

‍Collection of personal data
‍When you interact with the Service and use it, we collect personal data. The collected data includes, among others:

  • For each registered user, the first and last name as well as the email address used for login

  • Information about your current employment and company information.

  • For each registered user, the use of the Service as an audit log with the activity as well as the date and time of the activity.

  • Possibly additional information for a registered user regarding the position within the company, language, and time zone

  • Support and service requests through the built-in support chat

  • Collection of billing addresses and contact persons for accounts receivable accounting purposes


‍Collection of usage data
‍In order to ensure high security and optimal use of our channels, and to optimize their availability, we store selected visitor usage data when accessing the channels.
Usage data includes, among others:

  • Unique IDs such as a cookie placed on your computer, mobile device, or device IDs

  • Behavior logs within the Service

  • Internet Protocol (IP) address and data derived from your IP address, such as your geographical location

  • Information about your devices such as information contained in HTTP headers (defined below) or other Internet Transfer Protocol signals, browser or device type and version, operating system, user agent identifiers, and information about the presence or use of “apps” on your mobile devices, screen resolution, and your preferred language


2. How we use and share the data

Personal data
We use the personal data shared with us by you for the following purposes:

Compliance with legal requirements and company transactions.
We disclose your personal data if we deem it necessary or appropriate for the following reasons: (a) to comply with applicable laws, including laws outside your country of residence, (b) to comply with requirements related to legal proceedings, (c) to comply with requests from state and government authorities, including state and government authorities outside your country of residence, for reasons of national security and/or for law enforcement purposes, (d) to enforce our terms and conditions, and (e) to enable us to use available legal remedies or limit the damages suffered by us.

Provision of relevant product warnings and updates
We provide information about the Service you use. For example, new product versions, alerts, updates, prices, terms, special offers, and related campaigns.

Improvement of the customer experience
We use your personal data to individually improve the customer experience and provide additional information in the Service or via email

Usage data
‍Subject to provisions to the contrary in applicable laws, we may use, transfer, and disclose other data we collect for any purpose. If we are required by applicable laws to treat other data as personal data, we will use and disclose it exclusively in the same way as personal data.


3. How we collect data

The use of automated interactions through uhub.io may change in the course of technological change. The following describes in more detail how uhub.io currently uses the data collected in automated interactions.

‍Electronic communication protocols
When visiting websites or reading HTML emails, information about you is automatically transmitted technically during the connection establishment. This is mostly information about network access (from where you access), the device (hardware and browser or mail client), your IP address (may possibly allow conclusions about geographical location and company), as well as date and time.

‍Cookies
We use industry-standard techniques such as cookies or tracking pixels in our Service. They are used to make our Service user-friendly, effective, and secure. Cookies are small text files that are stored locally in the cache of the web browser of the website user and allow recognition of the respective browser. In addition to so-called session cookies, which are automatically deleted as soon as you log out or close your browser, we also use, for example, permanent cookies for the “Stay logged in on this computer” function, which recognize a returning user. Our cookies do not cause any damage to your computer. You can prevent the installation of cookies by adjusting your browser settings accordingly. Of course, you can delete cookies at any time using the corresponding browser function. If you delete cookies or set your browser to reject cookies, this may affect the functionality of the Service.

‍Embedded pixels and tracking technologies
We may use embedded pixel technologies in the electronic channels to identify individual user visits (as opposed to total access) or for advertising purposes. Embedded pixels or other technologies can also be used in emails and online advertising. In this case, they provide information about when an email or advertisement was opened and how effective marketing campaigns are. The data collected with these technologies can be linked to the recipient's email address.


3.1 Use of Google Tag Manager

We use the Google Tag Manager in our Service. Through this service, JavaScript tags can be managed via a web interface. The Google Tag Manager only implements tags. No cookies are set, and no personal data is collected. The Google Tag Manager triggers other tags that may collect data. The Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it will remain for all tracking tags implemented with the Google Tag Manager unless they are implemented. More information about the Google Tag Manager can be found at the following link: http://www.google.de/tagmanager/use-policy.html


3.2 Digital Adoption Platform Usetiful

To improve the customer experience, we use the Usetiful platform. For example, we collect personal data such as first name, last name, email address, and user behavior on the uhub workspace. For the purpose of contract fulfillment, Usetiful uses a “cookie” to identify recurring users and to determine the user’s previous behavior on the uhub workspace.
We use this information to monitor and analyze the usage of the Service and for the technical administration of the Service to increase its functionality and user-friendliness and better tailor it to your needs. Detailed information on the use of Usetiful can be found at https://www.usetiful.com/privacy-policy


3.3 Marketing Automation maatoo.io

We use the maatoo.io service on our channels for optimal communication with our customers. The maatoo servers of the provider 55 weeks AG, Busswilstrasse 16, 3250 Lyss, Switzerland are located in Switzerland.
maatoo.io places a permanent cookie on the respective registration page unless a maatoo cookie is already present on your device. If you have already used a website that uses maatoo, you may already have a maatoo cookie. Even if this cookie is set on other websites, the information from the visits to our websites is visible only to us and is not shared with 55 weeks ag or other users of the maatoo system. It is also not possible for us to record or view information about your visits to other websites through this cookie.
Further information on data protection in connection with the use of maatoo.io can be found at https://maatoo.io/datenschutzerklaerung/


3.4 Use of the integrated support chatlio.com

Our integrated product support chat provides you with an easy communication channel for questions about our products or services. The chat transmits personal data when used. Specifically, these are first name, last name, email address, IP address, and location. In addition, the following usage data is collected: Current URL within the Service, browser and operating system used, as well as the language.  This information is used for the quality of product support and specific troubleshooting in case of errors. If no employee is available to answer your questions, you can leave a message. We store the communication with you in the subcontractors Slack Technologies and chatlio.com. Authorized persons only have access to this data.
Detailed information on the use of chatlio.com can be found at https://chatlio.com/legal/eu-privacy-summary/


3.5 Use of YouTube services

We use plugins from YouTube, operated by Google. The operator of the plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
By using our services equipped with a YouTube plugin, a connection to the YouTube servers is established.
If you are logged into your YouTube account, YouTube can directly associate your behavior with your personal profile. To prevent this, you can log out of your YouTube account.
By authorizing the uhub app to use your Google account, you grant the uhub app access to your YouTube channel. The uhub app will upload videos and post a description in your name created in the uhub app. The uhub app reads data from your associated channel, such as name and symbol.
The uhub app does not read your personal profile data, nor does it read other things that can be accessed through the authorization of access to your Google account.
More information about the handling of user data can be found in the YouTube Privacy Policy at https://www.google.de/intl/de/policies/privacy.

The use and sharing of information received from Google APIs by uhub with other apps complies with the Google API Services User Data Policy, including the Limited Use Requirements, https://developers.google.com/terms


3.6 Use of the PostHog service

We use the open-source product analysis suite from PostHog on our application. The software is provided by PostHog, 965 Mission Street, San Francisco, CA 94103, United States. We use this information to analyze the usage of the application and for the technical administration of the application to increase its functionality and user-friendliness, and to better tailor it to the needs of our visitors.
You can find PostHog's privacy policies here: https://posthog.com/privacy


3.7 Use of the OpenAI service

The editor can be supported by the chatbot ChatGPT from the company openAI. Any data (text) entered by the user in the “Open AI Editor” is transmitted to openAI. Personal data regarding the user using the function is not transmitted.

The software is provided by OpenAI in San Francisco, USA.

You can find OpenAI's privacy policies here: https://openai.com/enterprise-privacy

 

3.8 Use of the TikTok service

By authorizing the uhub app to use your TikTok account, you grant the uhub app access to your TikTok channel. The uhub app will upload videos and post a description in your name created in the uhub app. The uhub app reads data from your associated channel, such as name and symbol.
The uhub app does not read your personal profile data, nor does it read other things that can be accessed through the authorization of access to your TikTok account.

The software is provided by TikTok, Culver City, 5800 Bristol Pkwy

You can find TikTok's privacy policies here: https://www.tiktok.com/legal/page/eea/privacy-policy/en 


3.9 Use of the LinkedIn service

We use plugins from LinkedIn, operated by LinkedIn Corporation. The operator of the plugins is LinkedIn Corporation, 1000 W Maude Ave, Sunnyvale, CA 94085, USA.

When using our services equipped with a LinkedIn plugin, a connection to the LinkedIn servers is established. If you are logged into your LinkedIn account, LinkedIn can directly associate your behavior with your personal profile. To prevent this, you can log out of your LinkedIn account.

By authorizing the uhub app to use your LinkedIn account, you grant the uhub app access to your LinkedIn profile. The uhub app will post articles and set a description in your name created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app does not read your personal contact data, nor does it read other things that can be accessed through the authorization of access to your LinkedIn account.

Further information about the handling of user data can be found in the LinkedIn Privacy Policy under https://www.linkedin.com/legal/privacy-policy.

 

3.10 Use of the Facebook service

We use plugins from Facebook, operated by Facebook Inc. The operator of the plugins is Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA.

By using our services equipped with a Facebook plugin, a connection to the Facebook servers is established. If you are logged into your Facebook account, Facebook can directly associate your behavior with your personal profile. To prevent this, you can log out of your Facebook account.

By authorizing the uhub app to use your Facebook account, you grant the uhub app access to your Facebook profile. The uhub app will post articles and set a description in your name created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app does not read your personal contact data, nor does it read other things that can be accessed through the authorization of access to your Facebook account.

Further information about the handling of user data can be found in the Facebook Privacy Policy under https://www.facebook.com/about/privacy.

 

3.11 Use of the Instagram service

We use plugins from Instagram, operated by Facebook Inc. The operator of the plugins is Instagram LLC, 1 Hacker Way, Menlo Park, CA 94025, USA.

By using our services equipped with an Instagram plugin, a connection to the Instagram servers is established. If you are logged into your Instagram account, Instagram can directly associate your behavior with your personal profile. To prevent this, you can log out of your Instagram account.

By authorizing the uhub app to use your Instagram account, you grant the uhub app access to your Instagram profile. The uhub app will post photos and stories and set a description in your name created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app does not read your personal contact data, nor does it read other things that can be accessed through the authorization of access to your Instagram account.

Further information about the handling of user data can be found in the Instagram Privacy Policy under https://help.instagram.com/519522125107875.


3.12 Use of the X Corporation service

We use plugins from X Corporation, the successor of Twitter. The operator of the plugins is X Corporation, [address of X Corporation].

By using our services equipped with an X Corporation plugin, a connection to the X Corporation servers is established. If you are logged into your X Corporation account, X Corporation can directly associate your behavior with your personal profile. To prevent this, you can log out of your X Corporation account.

By authorizing the uhub app to use your X Corporation account, you grant the uhub app access to your X Corporation profile. The uhub app will post tweets and set a description in your name created in the uhub app. The uhub app reads data from your associated profile, such as name and profile picture.

The uhub app does not read your personal contact data, nor does it read other things that can be accessed through the authorization of access to your X Corporation account.

Further information about the handling of user data can be found in X Corporation's privacy policy under https://twitter.com/en/privacy


4. Information and data correction / deletion of data

Upon request, we will inform you at any time which data we have stored about you. If, despite our efforts to ensure that your data is correct, complete and up to date, we have stored incorrect information, we will correct it immediately at your request. You can contact our data protection officer with a description of your request at privacy@uhub.io‍Retention and deletion‍The criterion for the duration of the storage of personal data is the respective statutory retention period. After the period has expired, the corresponding data is routinely deleted, provided it is no longer required to fulfill or initiate a contract. Deleting data and how users can delete their data from the appUsers have the right to request the deletion of their data by contacting us by phone or email.


5. Security through technical and organizational measures

In accordance with Art. 32 para. 1 EU GDPR, we use technical and organizational measures to ensure security in the processing of data in order to protect personal data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. The security measures in use are regularly reviewed and improved in line with technological developments.


6. International transfer

If we process data in a third country (i.e. outside the European Union (EU) or a third country with adequate status as a safe third country on the part of the EU) or if this occurs in the context of the use of third-party services or disclosure or transfer of data to third parties, this will only take place if it is done to fulfill our (pre)contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we only process or have the data processed in a third country if the special requirements of Art. 44 et seq. GDPR are met. This means that processing takes place, for example, on the basis of special guarantees, such as the officially recognized determination of a level of data protection corresponding to the EU (e.g. for the USA through the "Privacy Shield") or compliance with officially recognized special contractual obligations (so-called "standard contractual clauses"). uhub.io's server location for data processing is Switzerland.https://cloud.google.com/terms/data-processing-terms?hl=de#10-data-transfers‍https://cloud.google.com/terms/service-terms?hl=de


7. Confidential data

We ask that you do not send or disclose any confidential personal information (e.g. social security numbers, racial or ethnic origin, political opinions, religious or other beliefs, health, criminal history or trade union membership) to us.


8. Contact us

If you have any questions about this statement or the privacy policy, please contact us by e-mail at privacy@uhub.io or at

momou ag
Neuengasse 41
3011 Bern
Switzerland

This Privacy Policy is governed exclusively by Swiss law and shall be interpreted accordingly. The exclusive place of jurisdiction for disputes arising from the use of this privacy policy is Bern, Switzerland.