Privacy policy for the software uhub.io

Last update 15.10.2019

Introduction

This Privacy Policy (the “Policy”) describes our policy regarding the collection, use and disclosure of personal information about the uhub.io service (the “Service”), available at http://yourdomain.uhub.io, operated by uhub.io ag (“us”, “we”, or “our”).

What Information we Collect

By personal data we mean data that can be used to find out your identity. This includes, for example, your name or e-mail address. Personal data is not information that cannot be uniquely associated with you, such as the number of visitors to a website.

Collection of personal data

When you interact with the Service and use it, we collect personally identifiable information. The information we collect includes, but is not limited to

For each registered user, the first name, surname and email address used for login
Information about your current employment and company information
For each registered user, the use of the service as an audit log with the activity and the date and time of the activity.
For a registered user, additional information about the position within the company, language, and time zone may be available.
Support and service requests via the built-in support chat
Entry of invoice addresses and contact persons for the purpose of accounts receivable accounting

Collection of usage data
In order to ensure a high level of security and optimum use of our channels and to optimise their availability, we store selected visitor usage data when accessing the channels.

Usage data includes, among other things:
Unique IDs such as a cookie placed on your computer, mobile device IDs or device IDs
Behavior logs within the service
Internet Protocol (“IP”) address and data derived from your IP address, such as your geographic location
Information about your devices such as information contained in HTTP Headers (defined below) or other Internet Transfer Protocol signals, browser or device type and version, operating system, User Agent IDs and information about the presence or use of “Apps” on your mobile devices, screen resolution and your preferred language

How we use and share the data

Personal data
We use the personal data you share with us for the following purposes:
Compliance with legal requirements and company transactions.
We disclose your personal information when we believe it is necessary or appropriate to do so for the following reasons: (a) to comply with applicable laws, including laws applicable outside your country of residence; (b) to comply with legal process requirements; (c) to comply with requests from governmental and governmental authorities, including governmental and governmental authorities outside your country of residence, for national security and/or law enforcement purposes; (d) to enforce our Terms and Conditions; and (e) to enable us to use available remedies or limit the harm we have suffered.
Providing Relevant Product Warnings and Updates
We provide you with information about the services we use. For example new product versions, warnings, updates, prices, conditions, special offers and associated campaigns.
Improving the customer experience
We use your personal information to improve your individual customer experience and to provide additional information in the Service or via e-mail.
usage data

Except as otherwise provided in applicable laws, we may use, transfer and disclose any other information we collect for any purpose. If we are required by applicable law to treat other data as personal data, we will use and disclose it only in the same way as personal data.

How we collect information
The use of automated interactions by uhub.io can change in the course of technological change. The following describes in more detail how uhub.io currently uses the data captured in automated interactions.

Electronic communication protocols
When visiting web pages or reading HTML e-mails, information from you is automatically transmitted during connection setup due to technological reasons. This usually includes information on network access (from where you access), the device (hardware and browser or mail client), your IP address (may allow conclusions to be drawn about geographical location and company) and date and time.

Cookies
We use commercially available techniques on our website such as cookies or tracking pixels (invisible graphics). They are used to make our website user-friendly, effective and secure. Cookies are small text files that are stored locally in the cache of the Internet browser of the website user and enable the browser in question to be recognised. In addition to so-called session cookies, which are automatically deleted as soon as you log out or close your browser, we also use so-called permanent cookies for the function “Remain logged on to this computer”, which recognize a returning user. Our cookies do not damage your computer.

You can prevent the installation of cookies by setting your browser software accordingly. Of course, you can delete cookies at any time using the corresponding browser function. If you delete cookies or set your browser so that it rejects cookies, this can impair the function of the website.

Embedded Pixel and Tracking Technologies
We may use pixel technologies embedded in the electronic channels to identify individual user visits (as opposed to aggregate access) or for advertising purposes. Embedded pixels or other technologies can also be used in email and online advertising. In this case, they provide information about when an email or ad was opened and how effective marketing campaigns are. The information collected with these technologies can be linked to the recipient’s email address.

1.1.1 Use of Google Tag Manager

We use the Google Tag Manager in our service. This service allows JavaScript tags to be managed via a web interface. The Google Tag Manager only implements tags. No cookies are set and no personal information is collected. The Google Tag Manager triggers other tags that may collect data. The Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, it remains valid for all tracking tags if they are implemented with the Google Tag Manager. More information about the Google Tag Manager can be found at the following link: http://www.google.de/tagmanager/use-policy.html

1.1.2 Digital Adoption Platform appcues

We collect various types of personal information from our users, as explained in more detail below. We may use this personally identifiable information to personalize and improve the Services, to enable our users to create a user account and profile, contact users, fulfill their requests for the Services, analyze how users use the Site, and as otherwise set forth in our Privacy Policy. For example, we collect personal information such as our users’ name, email address and browser information. We also automatically receive and store information about our server logs from our users’ browsers, including IP address and cookie information, the page requested, time spent on those pages, information searched on our website, access times and data, and other statistics. We use this information to monitor and analyze the use of the Site and the Services and for the technical administration of the Site to improve the functionality and usability of our Site and to better tailor it to the needs of our visitors. We employ other companies and individuals to perform tasks on our behalf and must share user information with them in order to provide the services to our users. Unless expressly stated otherwise, these third parties have no right to use the personal information we provide beyond what is necessary to support us. This also includes third parties and individuals hired by us to facilitate our services, including the provision of maintenance services, database management, web analytics and general improvement of services.

We use the platform appcues to improve the customer experience. For example, we collect personal information such as name, email address, and browser information. We also automatically receive and store information about the use of our service, including IP address and cookie information, the page requested, time spent on those pages, access times and data, and other statistics. We use this information to monitor and analyze the use of the Service and for the technical administration of the Service to improve the functionality and usability of the Service and to better tailor the Service to your needs.

Detailed information on the use of appcues can be found at https://www.appcues.com/privacy .

1.1.3 Marketing Automation maatoo.io

We use the maatoo.io service on our channels for optimal communication with our customers. The maatoo servers of the provider 55 weeks AG, Busswilstrasse 16, 3250 Lyss, Switzerland are located in Switzerland.
maatoo.io places a persistent cookie on the respective login page, unless a maatoo cookie is already present on your device. If you have already used a website that uses maatoo, you may already have a maatoo cookie. Even if this cookie is set on other websites, the information from visiting our websites is only visible to us and is not shared with 55 weeks ag or any other users of the maatoo system. Nor is it possible for us to use this cookie to record or view information about your visits to other websites.

You can find out more about data protection in connection with the use of maatoo.io at https://maatoo.io/datenschutzerklaerung/

Use of the integrated Support Chat lemtalk (formerly talkus.io)
Our integrated product support chat allows you to make a simple support request through us. The chat transmits personal data when used. Specifically, this includes first name, last name, e-mail address, IP address and location. In addition, the following usage data is collected: Current URL within the service, browser and OS used as well as language.  This information serves the quality of product support and concrete troubleshooting in the event of an error. If no employee is available to answer your questions, you can leave a message. We store the communication that takes place with you in the subcontractors Slack Technologies and Talkus.io. Access to this data is only possible for authorized persons.

Detailed information on the use of lemtalk can be found at https://www.notion.so/Talkus-Privacy-Policy-1a9d0dbda0bb4a32bdf5511362ce8b74 .

Information and data correction / deletion of data
Upon request, we will inform you at any time which data we have stored about you. If, despite our efforts to ensure that your data is correct, complete and up to date, we should ever have stored incorrect information, we will correct it immediately upon your request. You can contact our data protection officer with a description of your request at privacy@uhub.io

Storage and deletion
The criterion for the duration of the storage of personal data is the respective legal retention period. After this period has expired, the corresponding data is routinely deleted unless it is no longer necessary for the fulfilment or initiation of the contract.

Security through technical and organisational measures
In accordance with Art. 32 para. 1 EU-DSGVO, we use technical and organisational measures for the security of data processing in order to protect personal data against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. The security measures in use are regularly checked and improved in line with technological developments.

International Transfer
If we process data in a third country (i.e. outside the European Union (EU) or one with the status of a secure third country on the part of the EU) or if this is done in the context of the use of third party services or disclosure or transfer of data to third parties, this only occurs if it is done to fulfil our (pre)contractual obligations, on the basis of your consent, a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or allow the data to be processed in a third country only if the special requirements of Art. 44 ff. of the German Data Protection Act are met. DSGVO. This means that the processing takes place, for example, on the basis of special guarantees, such as the officially recognised determination of a data protection level corresponding to the EU (e.g. for the USA by the “Privacy Shield”) or compliance with officially recognised special contractual obligations (so-called “standard contractual clauses”).

The server location for uhub.io’s data processing is Switzerland.

https://cloud.google.com/terms/data-processing-terms?hl=de#10-data-transfers

https://cloud.google.com/terms/service-terms?hl=de

Confidential data
We ask you not to send or share any confidential personal information (e.g. social security numbers, racial or ethnic origin information, political opinions, religious or other beliefs, health, criminal history or union membership) with us.

Contact Us
If you have any questions about this statement or the privacy policy, please contact us by email at privacy@uhub.io or at:

uhub.io AG
Neuengasse 41
3011 Berne
Switzerland

This data protection declaration is subject exclusively to Swiss law and must be interpreted accordingly. The exclusive place of jurisdiction for disputes arising from the use of this data protection declaration is Bern, Switzerland.